Refund Policy for BitStream VPN

1. 30-Day Money-Back Guarantee:

We proudly offer a 30-day money-back guarantee on all our subscription plans. If, for any reason, you are not completely satisfied with our VPN service within the first 30 days of your initial purchase, you are entitled to a full refund.

2. Refund Eligibility:

To be eligible for a refund, you must meet the following conditions:

• The refund request must be submitted within 30 days of the initial purchase date.

• Your account must be in good standing and not violating our Terms of Service.

• Refund requests for reasons other than technical issues or dissatisfaction with the service will be considered case-by-case.

3. How to Request a Refund:

To initiate a refund request, please contact our dedicated customer support team via email at [email protected]. Include the following details in your refund request:

• Your full name

• Order/Transaction ID

• A detailed explanation of the reason for the refund request

• Any additional information or details that may help us better understand your concerns

4. Refund Processing:

Upon receiving your refund request, our team will promptly review it. If the request meets the eligibility criteria, we will process the refund within [X] business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your chosen payment method.

5. Exceptions:

• BitStream VPN reserves the right to refuse a refund if a user is found to violate our Terms of Service.

• Refunds will not be provided for accounts terminated due to a breach of our Terms of Service.

6. Contact Information:

If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team at [[email protected]]. Please be advised that this refund policy is subject to change, and any updates will be communicated on our official website. Using BitStream VPN's services implies agreeing to adhere to the terms outlined in this refund policy.